FAQ

How much does the shipping cost?

Many of our products ship for FREE however some products require a shipping fee depending on their origin. Once an item is added to cart, the shipping price will be calculated and will appear at checkout.  All of our items are shipped out separately unless you purchase two or more of the same product.

How long does delivery usually take?

Usually 2-3 weeks. Due to high demand of some of our most popular products please allow 2-5 weeks for delivery. If your order hasn't arrived in the estimated delivery time, please contact our support team at info@laxuna.com. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

We apologize that it is not our policy to provide tracking numbers as that increases our shipping costs. Please contact us if you have waited beyond the stated delivery times. Thank you.

I ordered a product from you but now I no longer see it listed, what happened?

As a business our needs may change and we may remove products that no longer fit our need.  Please rest assured that you're order is being taken care of and your item(s) are on their way to you.  You can track your orders directly on our website as well as within the email confirming shipment of your parcel. Just enter the tracking number that has been provided to you. If you would like to find your product you can find them here in our archives